Frequently Asked Questions

Discover everything you need to know about our honey-infused beauty collection.

Where does Gisou source its honey and propolis?

All our honey and propolis are sustainably sourced from the Mirsalehi Bee Garden in the Netherlands, where the Mirsalehi family has been practicing beekeeping for six generations.

Are your products cruelty-free?

Yes, Gisou is a cruelty-free brand. We prioritize the welfare of our bees and never test our finished products or ingredients on animals.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the EU and 5-10 business days for international orders, depending on your location and customs processing.

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. Please ensure the original seal is intact to be eligible for a full refund.

Are Gisou products safe for color-treated hair?

Absolutely. Our Honey Infused Hair Oil and wash day essentials are formulated to be gentle and nourishing for all hair types, including color-treated and chemically processed hair.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.